Manager of Technical Customer Support


Full time


Sep 13

Manager of Technical Customer Support 

Team: Customer Success   
Location: East Coast or EU (remote)

​​Who We Are:

We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry! Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agri-food industry. Our customers are frontrunners in agri-food and ag-tech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals. We're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.

Our Mission:

Agriculture has the power to reverse climate change. We believe science and technology can help us get there. Our goal is to use farmland to cool the earth. We are currently monitoring 200 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.

Job Summary

Regrow is seeking a Manager of Technical Customer Support to lead and oversee a global team of Product Support Specialists (PSS) dedicated to providing exceptional support to our customers across the CPG, Retail, and Agribusiness segments. In this role, you will both manage the Support team and also actively participate in customer interactions to provide an exemplary level of support and share valuable insights. By fostering a culture of technical expertise, collaboration, and customer-centricity, you will play a crucial role in advancing Regrow Ag's mission of delivering innovative agricultural technology solutions to our diverse customer base.

About You

We are seeking a proven leader with relevant SaaS experience and a proven track record of accelerating customer growth and enhancing the customer journey. You are someone who possesses an entrepreneurial spirit paired with an operational mindset, and is passionate about Regrow’s mission and our role in Climate Action.

Role Responsibilities

As a member of the leadership team, you will drive Regrow’s Customer Support strategy, overseeing execution, reporting, and optimization in close collaboration with our Head of Customer Experience. Working closely with cross-functional teams, your role will be pivotal in ensuring that the technical support team delivers timely and effective solutions, resolves complex technical issues, and maintains high levels of customer satisfaction.

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