Senior Technical Support Engineer
Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.
We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well-known brands on the face of the earth.
We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!
About the role
This isn’t your ordinary Senior Technical Support Engineer role, and Kasada is not your typical Cyber Security business. We’re helping humans take control back, and we’re looking for a tech savvy individual who truly lives and breathes delivering an extraordinary customer experience, while solving highly complex and challenging technical problems.
Our Technical Support Team is an integral part of our global customers' success, and you will have a direct impact in everything you do. If you're a great communicator and collaborator, a future thinker and natural problem solver, then you may just be the new team member we're looking for. We need someone who seeks to understand our customers' goals, and enables them to succeed; both directly and by solving problems through collaboration with R&D, Customer Success and Product Teams. Someone who sees opportunities and pro-actively engages in business wide projects, influencing our product evolution to deliver the optimal customer experience will be hugely successful in this role.
This can be a fully remote role, based anywhere in Australia or hybrid (we have offices in Sydney and Melbourne).
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